1126 Sam Newell Road

Suites C & D

Matthews NC  28105






for Appointments & General Information



fax line


Monday- Friday

9:30 AM - 4:30 PM



Monday- Friday

9:00 AM - 8:00 PM


10:00 AM- 3:00 PM

 All sessions available by appointment only


(therapists set their own schedules, not all available at all times)




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All content & designed copyright by MACS PLLC and designed by our Webmaster.  Unless photograph purchased, royality free or used with permission from another photographer, the photography belongs to MACS.  If you feel we have displayed a photo without permission, please contact us for clarification/correction as we work hard to abide by all copyright laws. ​​​​​​​​If you feel any part of our website violates any ethical guidelines, please contacts us immediately for correction as multidisciplinary teams often have conflictual codes.


in the treatment of


Trauma Therapy & PTSD Therapy


You or your family member have had a traumatic event. It could have been recent or years in the past. It could have been a single event or multiple events spanning years.  You have tried many things to move past it, but it hasn't worked. Memories, negative thoughts and beliefs still remain. You are stuck. Your relationships, work performance, family and friendship are suffering. Sleep is difficult if it comes at all; you are startled by noises or reminders; you feel reactive and uneasy most all the time. Sometimes it feels like depression, other times anxiety or panic.  You have tried counseling, talking to your religious leader, friends, Doctors, drugs and/or alcohol, prescriptions, relationships, distractions- now you don't know what else to do.  Is it PTSD, Acute Anxiety, a Panic Disorder or something else?


You have come to the right place.  We can help you- its our speciality.  Our mission is to provide our clients comprehensive, effective, evidenced based and holistic Mental Health Therapy for transformative healing from the effects of Trauma while promoting the health of the client without regard to race, religion, disability, national origin, sexual identity or gender. 

We also offer Holistic Treatment options through referral to Balance Holistic Healing Arts to provide Reiki Energy Healing, Thai Yoga, Essential Herbs & Oils.  If traditional medicine is your preference, we also refer to a number of prescribing NP's and Psychiatrists in the Charlotte Area. 

About Our Practice

McCloud Acosta Clinical Services, PLLC is an established and successful multidisciplinary private practice in Matthews, NC on the outskirts of Charlotte, NC that is the Premier Practice in the area specializing in the Treatment of Trauma for Children, Adults, Teens & Families. All our clinicians are Independent Contractors and are responsible for their own clinical practice. Clinicians at MACS use Play Therapy, EMDR, Trauma Therapy, Adult Psychotherapy, TFCBT, DBT, Substance Abuse/Addictions Treatment, Trauma Assessments, Couples & Family Therapy Models.  We have more than100 years combined of clinical experience.


Our practice was founded by Caroline McCloud, MSW, LCSW, BCD and Kristina Acosta, PhD, LCMHCS, LCAS in 2009 to provide our clients comprehensive and holistic treatment for transformative healing for the whole family suffering from the effects of Trauma. Since its inception, MACS has grown to include 12 Independently Contracting Clinicians who manage their own practice in association with us.

Insurance We Accept

  • Aetna

  • BCBS

  • Cigna (select providers only)

  • CBHA

  • Medcost

  • Magellan

  • MHN

  • Medicare (select providers)

  • Medicaid (select providers)

  • Tricare (retired only)

  • United Health Care

  • Out of Network Benefits

  • Self Pay

Issues We Treat

  • Trauma (Simple/Complex)

  • PTSD

  • Abuse (Sexual/Physical/Emotional)

  • Behavioral Disorders


  • Fostercare

  • Natural Disasters

  • Crime Victims

  • Substance Abuse

  • Addictions, Gambling, Technology

  • Substance Abuse 

  • Divorce

  • Attachment

  • Anxiety

  • Panic/Phobias/Fears

  • War/Veterans

  • Adjustment Disorders

  • Grief/Loss

  • Mood Disorders

  • Relationship Issues

  • Marital/Couples Counseling

Our Blog

September 27, 2019

Many of us worry and consider it an impossible feat to tell our boss we need an hour each week for therapy.  You have tried every evening puzzle between your kids school events, after school sports and lessons, the sitter and your favorite therapist only has daytime ho...

Brainspotting is a quickly becoming the newest treatment modality for trauma and trauma related disorders.  I am currently in training to learn how to use this promising new treatment with clients struggling to address PTSD.  What is this new treatment?...


EMDR is a therapeutic approach for treating experientially based disorders and emotional difficulties that are caused by disturbing life experiences, ranging from traumatic events such as combat stress, assaults, and natural disaster, to upsetting childhoo...

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We Are using Telehealth to Continue Therapy during the COVID-19 Quarantine!

MACS has instituted our Pandemic safety protocol and moved from "In the Office Therapy" to "Teletherapy Only" as of March 16, 2020. With over 500 people coming through our doors each week for our 12 therapists, it is not possible to disinfect and protect clients against possible exposure of COVID-19 during this Federal and State Emergency. Our intake line continues to be staffed as our business office begins working from home.

We are committed to still be available and present for your therapy by using our HIPAA compliant EHR Theranest Teletherapy Platform. You will need access to a camera enabled internet device. A link will be sent the morning of your appointment. Click the link, enable your camera and microphone, choose a private place and click to join. We will connect to you during our time and we will interact as we normally do.  We will return to in the office therapy as soon as we safety can. 




Our Clinicians



Welcome Dr. Leigh Hicks, LCSWA, PhD to MACS! 

MACS is excited to welcome Dr. Leigh Hicks to the practice!  She will be working with children, teens and adults. Dr. Leigh received a BS degree in Criminal Justice from Benedict College in 2001 and MSW from the University of South Carolina in 2003 and her Doctorate Degree from Walden University in Human Services, specializing in Clinical Social Work in 2017. Dr. Leigh is currently pursuing a Master’s degree in criminal justice at Walden University.

Dr. Leigh specializes in individual, family, and group therapy. She has worked with a variety of individuals with a mental illness. Dr. Leigh has worked with all ages and incorporates DBT, CBT, Systems Theory, and Family Systems Theory into her practice. She is knowledgeable in mental illness, human sex trafficking, abuse, vulnerable adults, self-esteem, and bullying.

Dr. Leigh currently accepts self pay and will be credentialed with Aetna, BCBS, CBHA, Cardinal Innovations Medicaid, Medcost, MHN, NC Health Choice and UHC within the next few weeks.

DBT GROUPS are starting a new Module at MACS


We are beginning a new 24 week DBT Group for Adults, Teens & their Caretakers in January 6, 2020.  Please contact Darlene or Liz at 704-286-6227 for more information or to register. 

We Added Additional Office Space


MACS has been so blessed and fortunate to continue to grow as Premier Practice specializing in Mental Health Outpatient Therapy.  We have grown so large- we need more space!  

We announce our expansion into 1146 Sam Newell Road, Suite B in Matthews, NC.  We are in the same complex, just a different building. We have 4 new offices filled with therapists, a new redesigned group room in 1126, and more storage and a staff lounge!  We would be delighted to give you a tour of all we can offer.

London Perry, LCSWA Passed her Licensure Exam!


London is now one step closer to full licensure as a LCSW! Congrats on passing this challenging exam.  London continues to be under the supervision of Caroline McCloud during this time. 

Elyssa Gorelick, LCSWA is our new Teletherapy Therapist

Elyssa has announced she is moving to Tennessee to start her married life. We congratulate her and will miss her at our office but are lucky she will continue to work with MACS by providing teletherapy.   She is working towards her dual licensure and acceptance of Medicare by Feb 2020.