No Show/Late Cancellation Policy

We require a 36 hour notice to cancel or change an appointment.  Failure to abide by this policy will result in a charge of the contracted rate of the service. Appointments where the client does not show will also be charged the contracted rate.  This is because this time has been specially reserved for you and cannot be re-booked in such short notice. Insurance will not pay this fee. 

Clients using Medicaid are also required to provide 36 hour notice for the cancellation of any appointment.  Medicaid prevents the client from being charged but allows provider to set a limit of allowed incidences prior to being discharged and referred to another practice.  At the 3rd missed session, this discharge and referral process will be initiated. 


519 W. John Street

Matthews NC  28105






for Appointments & General Information



fax line


Monday- Thursday

9:00 AM - 5:00 PM


9:00AM- 3:00PM



Monday- Friday

9:00 AM - 8:00 PM


10:00 AM- 3:00 PM

 All sessions available by appointment only


(therapists set their own schedules, not all available at all times)




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