ADDRESS

1126 Sam Newell Road

Suites C & D

Matthews NC  28105

 

CONTACT US: 

 

​     information@mccloudacostaclinicalservices.com
 

704-286-6227

for Appointments & General Information

 

1-866-636-7060

fax line

BUSINESS OFFICE HOURS

Monday- Friday

9:30 AM - 4:30 PM

 

APPOINTMENT HOURS

Monday- Friday

9:00 AM - 8:00 PM

Saturday

10:00 AM- 3:00 PM

 All sessions available by appointment only

 

(therapists set their own schedules, not all available at all times)

 

 

 

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Teletherapy/Video Therapy

Teletherapy

We now offer Therapy via Doxy.me  (A Free HIPAA Compliant Video Platform) for clients who fit a specific clinical criteria.  We do not use Skype or Facetime as these platforms are not HIPPA compliant. This allows our clients and our practice to save time and resources while providing quality therapeutic services.  Please be aware that some insurance companies will not pay for teletherapy and thus may have to be paid for out of pocket. Please check with your insurance company.

 

Criteria:

  • Clinician's must be licensed in the state where the client is standing to provide therapy via teletherapy. If you are moving out of state, or going to college in a different state, you can request your clinician contact the states licensing board to determine if a temporary license can be attained so you can continue to be provided therapy via video format if you are close to case closure or until another therapist can be located for you. You will be responsible for the cost of that license if required.

    ​

     We currently have clinicians licensed in NC and 1 clinician licensed in Tennessee

  • You must have the equipment to download doxy.me and have video and audio capability on a device.

  • An in-person assessment is required at the office.  Additionally, we request that you complete one in the office session every 6 weeks.

  • You must be an adult.

  • You must agree to not use teletherapy services if you are suicidal, have a history of suicide attempts, thoughts or ideas. 

  • You must agree to have a 24/7 hour psychiatric facility or acute care center you can access should the need arise via the recommendation of your therapist.

  • We do not accept clients for teletherapy with a personality disorder, bipolar, psychotic disorders or any other serious mental health issues.  We will screen you for acceptance.

  • You must fully understand and agree to the terms of the teletherapy agreement clarifying the limits of confidentiality and terms of treatment via this method.

  • You must be able to have a quiet, safe and confidential place away from distractions to engage in the teletherapy.

  • You must pay for your therapy prior to your meeting using a credit card on file or by an invoice paid over the internet.