in the treatment of


Trauma Therapy & PTSD Therapy

You or your family member have had a traumatic event. It could have been recent or years in the past. It could have been a single event or multiple events spanning years.  You have tried many things to move past it, but it hasn't worked. Memories, negative thoughts and beliefs still remain. You are stuck. Your relationships, work performance, family and friendship are suffering. Sleep is difficult if it comes at all; you are startled by noises or reminders; you feel reactive and uneasy most all the time. Sometimes it feels like depression, other times anxiety or panic.  You have tried counseling, talking to your religious leader, friends, Doctors, drugs and/or alcohol, prescriptions, relationships, distractions- now you don't know what else to do.  Is it PTSD, Acute Anxiety, a Panic Disorder or something else?


You have come to the right place.  We can help you- its our speciality.  By using EMDR, TFCBT or traditional Psychotherapy, we can help you address your needs. Our mission is to provide our clients comprehensive, effective, evidenced based and holistic Mental Health Therapy for transformative healing from the effects of Trauma while promoting the health of the client without regard to race, religion, disability, national origin, sexual identity or gender. 

We also offer Holistic Treatment options through referral to Balance Holistic Healing Arts to provide Reiki Energy Healing, Thai Yoga, Essential Herbs & Oils.  If traditional medicine is your preference, we also refer to a number of prescribing NP's and Psychiatrists in the Charlotte Area. 

We Are using Telehealth to Continue Therapy during the COVID-19 Crisis!

MACS has instituted our Pandemic safety protocol and moved from "In the Office Therapy" to "Teletherapy Only" as of March 16, 2020. With over 500 people coming through our doors each week for our 16 therapists, it is not possible to disinfect and protect clients against possible exposure of COVID-19 during this Pandemic. Our intake line continues to be staffed as our business office begins working from home.

We are committed to still be available and present for your therapy by using our HIPAA compliant Teletherapy Platform. You will need access to a camera enabled internet device. A link will be sent the morning of your appointment. Click the link, enable your camera and microphone, choose a private place and click to join. We will connect to you during our time and we will interact as we normally do. 


When will we open up to face to face services again?  Once we can be certain we can protect each client and therapist!  Although restrictions are lifting, it is still extremely hard to get sanitizing supplies necessary. Additionally, figuring out how to hold sessions with social distancing and conducting therapy in masks is not ideal.  We continue to provide services via telehealth until the time comes we can safety enter a small space, face to face, without masks in a closed off room.




About Our Practice

McCloud Acosta Clinical Services, PLLC is an established and successful multidisciplinary private practice in Matthews, NC on the outskirts of Charlotte, NC that is the Premier Practice in the area specializing in the Treatment of Trauma for Children, Adults, Teens & Families. All our clinicians are Independent Contractors and are responsible for their own clinical practice. Clinicians at MACS use Play Therapy, EMDR, Trauma Therapy, Adult Psychotherapy, TFCBT, DBT, Substance Abuse/Addictions Treatment, Trauma Assessments, Couples & Family Therapy Models.  We have more than100 years combined of clinical experience.


Our practice was founded by Caroline McCloud, MSW, LCSW, BCD and Kristina Acosta, PhD, LCMHCS, LCAS in 2009 to provide our clients comprehensive and holistic treatment for transformative healing for the whole family suffering from the effects of Trauma. Since its inception, MACS has grown to include 16 Independently Contracting Clinicians who manage their own practice in association with us.

Insurance We Accept

  • Aetna

  • BCBS

  • Cigna (select providers only)

  • CBHA

  • Medcost

  • Magellan

  • MHN

  • Medicare (select providers)

  • Tricare (retired only)

  • United Health Care

  • Out of Network Benefits

  • Self Pay

Issues We Treat

  • Trauma (Simple/Complex)

  • PTSD

  • Abuse (Sexual/Physical/Emotional)

  • Behavioral Disorders


  • Fostercare

  • Natural Disasters

  • Crime Victims

  • Substance Abuse

  • Addictions, Gambling, Technology

  • Substance Abuse 

  • Divorce

  • Attachment

  • Anxiety

  • Panic/Phobias/Fears

  • War/Veterans

  • Adjustment Disorders

  • Grief/Loss

  • Mood Disorders

  • Relationship Issues

  • Marital/Couples Counseling

Our Blog

Our Clinicians



We have MOVED!!

We are thrilled to announce that MACS has moved into our forever home!  Our new office building in the the heart of Matthews on W. John Street.  This location will allow all of our clinicians and services to be housed under one roof.  


Currently, we are working to redesign the internal space to accommodate all our office space.   We will post pictures of the progress regularly and be planning for our Open House in Spring 2021 based on CDC guidelines.

All Services to Remain as Telehealth!

COVID- 19 is still here and we are making all efforts to protect everyone's safety. Therapy is an essential service that many people depend on.  Therefore, MACS is continuing to provide therapy using the Telehealth Platform.  

Virtual EMDR- What is it and How can it Help?

Virtual EMDR is a platform that our therapists are using in coordination with our HIPAA compliant telehealth provider to provide EMDR in home over the computer.  It incorporates Eye Movements along bilateral sounds in the comfort of your own home.  The therapist can monitor you and provide feedback and guidance just like in the office.  Its amazing! 

DBT GROUPS are always taking new referrals at MACS


Our DBT Program runs 2 Adult Groups, 2 Teens & their Caretakers Group and now a Young Teen & Parent Group using Telethealth!  Please contact Liz at 704-286-6227 for more information or to register

Our group facilitating therapists are now in training to be DBT certified and credentialed as DBT Compliant. 

Girls Self Esteem Group is taking Referrals!


This is our 2nd Girls Circle Group is beginning using Telethealth!  Please contact Liz at 704-286-6227 for more information or to register

Our Groups at a Glance


Adult Only Group

Mondays at 5pm

Thursdays at 12pm

Teen & Parent Group

Mondays at 6:30pm

Tuesdays at 6pm

Younger Teen (10-13) &

Parent Group

Tuesdays at 6pm

Trauma Group
Wednesdays at 6:30pm
Self Esteem Group
Wednesdays at 5:30pm
Trauma Group
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519 W. John Street

Matthews NC  28105







for Appointments & General Information



fax line

Monday- Thursday

9:00 AM - 5:00 PM


9:00AM- 3:00PM



Monday- Friday

9:00 AM - 8:00 PM


10:00 AM- 3:00 PM

 All sessions available by appointment only


(therapists set their own schedules, not all available at all times)




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All content & designed copyright by MACS PLLC and designed by our Webmaster.  Unless photograph purchased, royality free or used with permission from another photographer, the photography belongs to MACS.  If you feel we have displayed a photo without permission, please contact us for clarification/correction as we work hard to abide by all copyright laws. ​​​​​​​​If you feel any part of our website violates any ethical guidelines, please contacts us immediately for correction as multidisciplinary teams often have conflictual codes.

Trauma therapy in Charlotte NC